What our Customers say...


My onsite technician did a professional Job!

Cedric and Travis are Awesome!

Cedric is the best worker you ever sent to my condo.  Very thorough and considerate!

Thanks for getting to me as soon as the river was receding and not making me wait any longer than we had to.  You guys are great!

On-site technicians Rob and Travis went out of their way to a very professional job!

Great Job and Service!

Hope your crew had a good Thanksgiving. I am so happy that this job is completed!  It was a doozie! 

I'm so glad you came all the way over to my second home to take care of me after Matthew, I would have had to wait days or weeks for service.  It was nice to see familiar faces as well.  As always you did a great job!

Friendly and helpful staff.  The techs were great as well.

Thank you!  You and your guys did a great professional job-

I could not believe the results, they were the exact outcome we needed for our clean room!  The guys were great, professional and they were very aware of our security policies.  We will definitely use SERVPRO for any future cleaning.

Gary was amazing from our first contact until he was finished today.  He was able to begin clean-up before we were told he could, with was great!  He is very professional, keeps us well informed and answers any questions and concerns very quickly.

The guys were great and very helpful!  What a mess!  Thanks to the ladies in the office for listening to me every I called and taking their time with me.  Keep up the good work.

*Travis and Tyler were very professional and efficient and polite.  This is my second job with SERVPRO and I will use again!

Ty and Travis have been wonderful.  My initial contact with another company was not nearly as thorough as your guys explained things and scheduling was a nightmare.  I'm glad it gave us the opportunity to work with SERVPRO instead.

I was not happy at all about finding mold after my water damage revealed un unchecked leak.  I'm glad my insurance company sent your company out for the water damage, and you explained to me my options for mold remediation.  Your guys did a great job, and were courteous and informative through the whole process!

The assigned crew was Outstanding!

Everyone was prompt, polite, and efficient.  We were pleasantly surprised by the crew that our adjuster recommended to us.  We appreciate all of your help!

We appreciated the entire team's help in drying out our home and addressing all of our concerns!

Your technicians were pleasant, focused and attentive to all of our companies needs.

Excellent and professional service team and response time!

I just want you to know that your staff worked extremely hard every minute they were here. Our floors had not been properly cleaned since they were installed about 10 years ago.

Most of all, I noticed the personal sense of pride they took in their work, which was really heartwarming. They walked us around and showed us what they had accomplished every day. They truly cared. The floors look SO much better - it's amazing!

I am very glad this service is provided - this is our second satisfactory experience.

Very efficient and easy to work with.

These guy's were great :)

Overall I believe that Billy did a great job with getting here and answering any question in which I had. Everyone has been nice.

Our stress was lowered after the fire in our home with helpfulness of Mr. Raymond and staff. Fast service, courtesy excellent, very knowledgeable of subject.

Thank you for all the work that was performed. The final cleanup was prompt and complete. Very professional, hard working and courteous at all times, I was impressed. Thanks for all the work.

The service was excellent and they came when they said they would, Thank you so much to the guys who came and worked with us. The quickness of coming out to the house, setting up and explaining the cleanup process they were excellent.

I will highly recommend your company to friends and family. Jason and his assistants were very polite and always explained situations to our satisfaction. Very impressed with the assistance provided and questions answered.

Felt very comfortable with having them in our home, and confident they knew what they were doing which was important to us as we were putting our home in their hands. Professional - Took time to answer questions/concerns - respectful of home.

As tough as this "flood" is, the SERVPRO men made it as easier experience with their sensitivity and kindness they extended to me! Just super!! Thank you.

Would absolutely use you again and recommend you. You made a stressful situation much easier to deal with. Excellent service, employees went out of their way to be helpful.

I am thoroughly pleased with the high quality and professional service. They were prompt and provided excellent comprehensive service.

They were very efficient. The SERVPRO team was very friendly and courteous. They work very fast paced until the job was complete, great people who give great service! Most friendly and communicated all work done thoroughly.

Professional - any issues I had during the job were resolved.

You all were fantastic! What hard workers! We had 12 years of dirt! The floors look SO much better because of your generosity and elbow grease. We can't thank you enough.

Great guys! Extremely good work, Very helpful with everything. Very impressed A++++. Excellent! A+++.

Yes. And thanks so much for all y'all's hard work. The results were fantastic and done so efficiently we had no interruption in our programming. In fact most people had no idea we had a fire.

... I wanted to send you a note expressing my sincere thanks for a job well done ... I am proud to see the solid effort made on all fronts to completely restore my mother's house to both her satisfaction and mine. A big thank you to ... Mark Raymond at SERVPRO ... Everything was taken care of in a timely manner and everyone we worked with was very professional and accommodating. We were both very impressed -- keep up the great work.

Inspector told us there was a mold problem in the crawlspace of the house we wanted to buy, we asked ...for recommendations and were told that Mark Raymond and his ServPro team were the best. ...talked to Mark... got estimates and went ahead with the purchase confident that the [mold] problem would be solved and done right. Mark and his team were responsive...and patient with our questions and frustrations, even when we threw a curveball..to replace the kitchen...pleasure to work with.

This week Billy R serviced my home. I was quite impressed with him and the job he did for me. He assessed the needs for my water-damaged condominium, and set up the appropriate drying equipment. He answered my questions and was very helpful. He arrived on time, and was very helpful, considerate, and professional.

I will not hesitate to call SERVPRO again, should I ever need your services, or recommend them to anyone who needs your services.

Mark and his team are great. Prior to becoming an insurance agent, I was an insurance adjuster and had the pleasure of working with SERVPRO on many occasions. They were always quick to respond and very thorough. They saved the insurance company and the homeowner/business owner time and money.

Thank you for the wonderful service. The whole team was great.

Surprised and pleased about the fast service!

The guys (Travis and Joe) went above and beyond! You are rock stars! Thanks so very, very much!

SERVPRO of Alachua County West came to our rescue on one of the worst days of our lives... our daughter was awaiting surgery at Shands Children's Hospital when we experienced a Plumbing Flood at our home. SERVPRO team was at our home within an hour and became apart of our family over the next two weeks it took to restore our home...

... Julianne even paid us a visit at the hospital after our daughter's surgery with sympathy for our situation and appreciation for our selection of their company in our roughest moment... We highly recommended SERVPRO of Alachua County West, Julianne and Jason. PERSONAL ATTENTION STILL EXISTS.

Travis &Alex were extremely pleasant and very professional. They were able to explain everything and answered all my questions. They worked hard and diligently while they were here. I was very pleased with the quality of work I witnessed.

I was very impressed by the thorough job these guys did. Travis, Billy, Rob, Michael, did a great job. I can't imagine any better workers. They were GREAT!

Travis did GREAT!

Very nice guys! And professional too!

We have had SERVPRO for 2 incidents of water remediation and they have been great. Always professional and prompt.

Travis, Alex &Michael were very helpful and went out of their way to assist me when there were things that I could not do.

VERY helpful late night!

GREAT job!

Thank you very much! Travis & Gary were both very knowledgeable and informative!

The guys did an awesome job. Couldn't ask for more professional help. Will recommend you all to all my friends. Alex, Gary and Billy were excellent!

Travis, Michael and Rob were very courteous and attentive to our needs, I would recommend them again to family and friends.

They were professional, working in unison and taking additional care to explain what they were doing. We were very comfortable in their presence.

These guys were very helpful!

Very satisfied- did great job!

All the team was very helpful. Cared about what they were doing. Alex, Gary, Travis and Rob are concerned about customer satisfaction.

Early!  Beyond on time!  Excellent!  GOOD JOB!  VERY satisfied with the services provided.