Recent Posts

There's an App for that!

9/1/2017 (Permalink)

General There's an App for that! Just another reason "SERVPRO" is "Faster to any size disaster".

Believe it or not, there’s an app for that!   "SERVPRO" has created an extensive app for your IPhone or Android device to address your water, fire, mold, or even odor issues.  The Ready Plan helps you create a custom "Emergency Ready Plan" complete with address, building size and structure, rooms within, and contact information such as your insurer, fire department, and utilities.  The app even includes directional information, such as where circuit breakers, waters shut offs, and fire extinguishers are located. There is even space for you to place photos for those hard to reach or find locations and it's all right there at your fingertips on your phone's home screen.   You choose the information you want accessible as well as who has access to that information at all times, such as employees, managers, or tenants.  These specifics can help you save both time and money when disaster happens by ensuring quick response available at your fingertips.

Call us today so we can come out, for FREE and discuss the protocol with you to put the most effective plan in place BEFORE disaster strikes! 

Are you ready for an emergency?

9/1/2017 (Permalink)

It’s never fun when accidents or unforeseen instances occur, but knowing "SERVPRO" is here to ensure things are back in place "Like it never even happened", gives you the peace of mind necessary to run your business without worry of a crisis you can’t solve. Having an emergency response plan (ERP) is your first step to ensure either you and your staff are fully prepared to get the fastest support possible.  

Knowing where water shut offs, circuit breakers, and fire extinguishers are, can be invaluable in a time sensitive situation.   Even more important can be knowing who to call' and the process to follow to mitigate your disaster as your first line of defense when accidents happen.  This quick action can save you time and more importantly, money!  Give "SERVPRO" of Alachua County West a call today to discuss how we can give you the peace of mind when disaster strikes. 

Did you know...

5/27/2016 (Permalink)

Biohazard Did you know... Need someone for a biohazard clean up? We can help!

SERVPRO of Alachua County West is here for ALL your disaster needs.  But did you know that we also do biohazard clean up?

When most people think of SERVPRO, the first thing(s) that come to mind are our neon green vehicles that cannot be missed.  Next, people tend to recall the fact that we "clean up all that water and fire stuff."  As people get to know SERVPRO more and more, they begin to realize that we do water damage, mold and fire damage clean up and restoration, but also much more!

SERVPRO of Alachua County West is licensed and certified for biohazardous waste clean up.  Biohazardous waste can mean a few things, but in most cases it is referring to human excrements.  This refers to blood, feces or urine.  Whatever the cause may be and whatever is affected, we are always here to help. 

Majority of the biohazard clean up that is performed by SERVPRO includes but is not limited to:  bloodborne pathogen clean up, chemical clean up, crime scene residue clean up and sewage backup clean up.  However, one interesting side of biohazard clean up that SERVPRO of Alachua County West is also particularly experienced in is "Hoarder Home" clean up.

A "hoarder" is defined as a person that feels the need to obtain and store away massive amounts of particular items that they deem necessary in their life.  Many people are guilty of being a "pack rat" from time to time.  A hoarder home is the extreme version of that.  Their homes are generally disheveled, with overstocked fridges, rotting food, etc.  This is where SERVPRO comes in.  We rid the home of the unneeded items (old, unsalvageable or past their expiration date), we attempt to restore all belongings and structural pieces that we can and we perform a deep clean.  It is a process, but by the end, we take that "hoarder home" and turn it into a beautifully clean home that one would be proud of.  

Perhaps the disaster you are dealing with is biohazardous waste.  Perhaps you are dealing with a loved one's "hoarder home."  Either way, SERVPRO is always here to help.  We are experienced and will perform the services professionally and adequately.  In most of these cases, people do not know who to call for help.  Well, now you do... (352)374-6589.

One of the Ways We Are Better than the Rest!

4/18/2016 (Permalink)

General One of the Ways We Are Better than the Rest! Owners of SERVPRO of Alachua County West since 2007...Mark & Becky Raymond

Let's be honest...

SERVPRO of Alachua County West is not the only restoration company in the Greater Gainesville area.  You have many options when it comes to water and fire clean up &restoration and mold remediation.  There are many reasons as to why we are the best out of your choices, BUT one of the main reasons is... no one can compete with the amount of knowledge and experience we possess.  

One of the owners of SERVPRO of Alachua County West, Mark Raymond, has been with SERVPRO since 2003.  He started as the marketing manager for a franchise in Jacksonville, FL.  He then moved his way to General Manager and the further enveloped in the company he became, the more he loved SERVPRO.  His son, Jason Raymond, began working part-time as a technician for the Jacksonville franchise in 2004.  Later, he moved to Gainesville and began working for the Ocala SERVPRO franchise.  Mark and Becky then heard word of the Gainesville SERVPRO franchise being avaiable for purchase, and they jumped at the chance!  Jason then began working for his parents' franchise as Production Manager.  Their daughter, Julianne, has worked for them a combined 3 and a half years, as both the receptionist and currently, the marketing manager.  The Raymond family as a whole has a combined 35-40 years in the restoration industry.  But the best part is, the knowledge doesn't stop there!  

The management and technicians at SERVPRO of Alachua County West are not only all licensed and certified for all restoration and remediation services they provide, but they are also constantly learning more.  SERVPRO corporate holds training classes and seminars regularly so as to make sure every SERVPRO is up to date on training.  But SERVPRO of Alachua County West not only wants to keep all their employees educated on topics such as water damage, fire damage, mold, biohazard clean up and more.  They want to make sure that you are educated as well!!  Especially if you are a real estate agent, insurance agent or insurance adjuster.  

SERVPRO of Alachua County West hosts FREE Continuing Education classes throughout the year for either real estate agents or insurance agents and adjusters.  Owner, Mark Raymond, is the dynamic and knowledgeable teacher for the classes.  Not only do you get free education by attending their classes, but you also get free lunch and giveaways!  

If and when you find yourself in the midst of a disaster at your home or business, you want to call the best.  You want to call someone in who has dealt with disasters like yours NUMEROUS times and knows how to make it "like it never even happened."  Don't question who to call; trust in the fact that you are calling the most experienced and the most knowledgeable company when you call us.

Call SERVPRO of Alachua County West at (352)374-6589...  

Not just a BRAND you can trust, but a FAMILY you can trust.

Purple Pint Day 2016

3/17/2016 (Permalink)

Community Purple Pint Day 2016 Purple Pint Day 2016 at First Magnitude Brewing Company. Sponsored by Logokick.com and SERVPRO.

Wear your purple & come join us!

March 26th is Worldwide Purple Day for Epilepsy Awareness.  Although epilepsy is a common neurological disorder, affecting 1 in every 26 people, it is rarely spoken about.  

Our marketer & daughter of the owners, Julianne Raymond, is epileptic and works deligently to increase Epilepsy Awareness.  For November, Epilepsy Awareness Month, Julianne created the Tailgators for Epilepsy Awareness event.  For Worldwide Purple Day, Julianne created Purple Pint Day.

Purple Pint Day is an event on Saturday, March 26th from 2pm-7pm to be held at First Magnitude Brewing Company.  Adults, families and dogs are all invited to attend.  By wearing purple and donating $15.00, you will receive a 1 free purple pint cup, 1 free beer and a wristband for $0.50 off each additional beer purchased.  Julianne was lucky enough to have First Magnitude offer for the event to be held at their brewery. If you have never been; you must!  They are a great brewery with a wonderful family and dog friendly atmosphere.  Julianne was also lucky enough to have local businesses, Logokick.com and SERVPRO of Alachua County West, sponsor the event.  Obviously, she didn't have to try too hard to get owners, Mark and Becky Raymond, otherwise known as her parents, to sponsor the event.

So, please come and join us on Saturday, March 26th for a GREAT event!  All proceeds go to the Epilepsy Foundation of Florida to fund helping epileptics and most importantly, finding a CURE!  But as Julianne said, raising money is not her goal.  Her goal is to raise AWARENESS.  Hope to see you there!

Every 90 seconds...

2/29/2016 (Permalink)

Fire Damage Every 90 seconds... Fire in a Florida home that "SERVPRO" made "Like it never even happened"

A fire occurs in the U.S.

When a fire occurs, your main concern is safety.  Once everyone has evacuated and the fire has been put out, you are left with ash and soot.  Where do you go from here?  Call in the professionals.  Not just the brand you can trust, but the family you can trust, "SERVPRO" of Alachua County West.

The first thing "SERVPRO" does when arriving on site is assess the situation.  We will go through your home taking a look at all affected areas.  Then we will pretest the restorability of items within your home.  By pretesting, we determine what can be restored vs replaced.  We believe that every home contains valuable items that a customer does not view as "replaceable."  That is why we try our very best to restore versus replace.

One component that makes fire damage that much more difficult to clean up is smoke.  There are multiple types of smoke, therefore there are multiple cleaning methods used for fire damage.  Examples of smoke include but are not limited to:  wet smoke (plastics & rubbers-low heat, smoldering, pungent odor, sticky, smeary), dry smoke(paper &wood- fast burning, high temperatures), protein fire residue (evaporation of material) and fuel oil soot (furnace puff backs).  Each type of smoke requires a different cleaning method and is therefor a cleaning job best left to the professionals.  

Just in case a fire occurs in your home or business, here's some tips to keep in mind...

DO:

  • Limit the movement indoors to prevent soot particles from being embedded into upholstery and carpets
  • Keep hands clean.  Soot on hands can further soil upholstery, walls &woodwork
  • Place dry, colorfast towels on rugs, upholstery &carpet traffic areas
  • If electricity is off, empty freezer &refrigerator completely and prop doors open
  • Clean soot from chrome on kitchen &bathroom faucets, trim &appliances and protect with a light coating of petroleum jelly or oil
  • Pour RV antifreeze into sinks, toilet bowls &tubs if heat is off during freezing season
  • Wash both sides of leaves on house plants
  • Change HVAC filter
  • Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system

DON'T:

  • Attempt to wash any walls or painted surfaces without 1st contacting SERVPRO
  • Attempt to shampoo carpet or upholstered furniture without 1st consulting with SERVPRO
  • Attempt to clean any electrical appliances that may have been close to the fire, heat or water
  • Consume any canned or packaged food or beverages that may have been stored close to fire, heat or water
  • Turn on ceiling fixtures if ceiling is wet
  • Send garments to dry cleaner.  Improper cleaning may set smoke odor

If you have a fire in your home or business, call "SERVPRO" at (352)374-6589.  We will be more than happy to visit the site, assess the situation and provide you with an accurate estimate for fire damage restoration.  Then, we can make it "Like it never even happened" for you.

Are you ready for an Emergency?

1/15/2016 (Permalink)

Commercial Are you ready for an Emergency? Preparedness at Your fingertips

No one plans on a disaster, but you can plan to be "Ready for whatever happens."

SERVPRO is always thinking about the future.  They are constantly creating new and innovative ways to not only make a disaster "like it never even happened" but to also make sure that you, the customer, the one in need, is at least somewhat prepared for a disaster.  One of their newest innovations is the Emergency Ready Profile.  Never heard of it?  Well, that's just a shame!

The Emergency Ready Profile is necessary information that can be accessed either via website or mobile app in the midst of a disaster.  This profile contains where water shut offs are, all emergency contacts, and where electricity shut offs are.  Unfortunately, not everyone in your home or workplace knows this information.  Let's say that one of your coworkers decides to stay late in the office.  He or she is the only one there.  There is a plumbing malfunction and the toilet never ceases running.  The coworker does not notice this for hours until the water has seaped into his or her office.  Now, there is a problem.  The coworker panics.  They do not know who they should be calling, where the shutoffs are, etc.  Instead they frantically call their manager.  Meanwhile, the water is still seaping through the office because it has not been shut off.  More water damage is made and perhaps some items even become unsalvageable.  But, a plumbing malfunction did not have to lead to such a disastrous situation.  Some of the damage could have been eleviated by one valuable mobile app.  

The Emergency Ready Profile is great for anyone and everyone.  But it helps businesses more than anyone.  50% of businesses that go through disastrous situations never reopen their doors.  If some of the damage could be prevented by having informed employees and employers, perhaps that percentage would be lower.  

"Before anything else, the key to success is preparation."  So, why wouldn't you prepare yourself and your business for a possible disaster?  Unfortunately, disasters occur every day, both small and large.  By being prepared, when this day arrives, you will be preventing further damage.  

Call SERVPRO of Alachua County West today at (352)374-6589 to set up an appointment with Julianne Raymond.  She will come by and set up the Emergency Ready Profile for you, your household or your business, free of charge.  As they say, the best things in life are free! 

Epilepsy Awareness Month 2015

11/19/2015 (Permalink)

Community Epilepsy Awareness Month 2015 Julianne Raymond, our Marketing Representative and daughter of the owners, a advocate and supporter of Epilepsy Awareness.

It's November again...

November is Epilepsy Awareness Month and the Marketing Representative and daughter of the owners, Julianne Raymond, is back at it trying to raise Epilepsy awareness again.  This year has been a great year for Julianne's volunteering and advocacy work.  She was awarded the Champion for Epilepsy of  2015 and has worked intently to make Epilepsy Awareness Month the biggest it has been in Gainesville.  

Julianne decided that 2015 was the year that she would start her own event to raise Epilepsy Awareness and raise support for the Epilepsy Foundation of Florida.  Being that we are in Gainesville, the heart of Gator nation, she figured that the best event would be one combined with the Gators.  Julianne is hosting a Tailgators for Epilepsy Awareness tailgate on November 28th, leading up to the UF v FSU football game.  She has received plenty of support from local businesses in order to accomplish this event.  Backstreet Blues Catering and Winghouse are sponsoring the food and Swamphead is providing the beverages.  Local businesses such as Campus Scooters, Celebrate Primary Care, Craig Bost's Farm Bureau Insurance office, Front Street Realty, Gift Certificates & More and NorthWestern Mutual have all reached out to support Julianne's cause.  SERVPRO, of course, is also one of her featured sponsors and could not be more excited for the event.  We are looking forward to a wonderful day filled with epilepsy awareness, games and a Gator win! 

Were you gone for the summer?

8/21/2015 (Permalink)

Mold Remediation Were you gone for the summer? Mold Remediation in a Gainesville, FL Home. Technician is in full Mold protective gear.

Gainesville is often called a "College Town" thanks to our wonderful university, University of Florida, and our college that was voted #1 in the nation, Santa Fe.  When summer approaches, we experience a massive decline in population; a decline of about 3.2%.  The Spring semester ends and students head home to visit with friends and families.  When they leave their apartment, home, townhome, or condo, they assume that upon their return everything will be just as they left it.  That, unfortunately, is not always the case.

With the return of college students and summer vacationers alike, we have had a massive influx in mold remediation jobs.  People return to their homes to either find their walls, floors and belongings covered in mold.  Most have no idea what caused it or what to do next!  That's where we come in.  

Primary causes of Mold growth include but are certainly not limited to:  water intrusion, the improper dryout of water damage, flooding, high humidity levels, and a broken or turned off air conditioning unit.  In the case of a home that is left empty for the summer, finding mold upon returning is very common.  In general, the cause is a turned off air conditioning unit.  NEVER turn off your air conditioner.  Florida has an extremely high humidity level.  A high humidity level is the perfect condition for mold growth.  An air conditioner set at 78 degrees Farenheit, at the very highest, will keep the cost of your electrical bill low all while circulating the air in your home and preventing mold growth.  The second most common cause behind mold growth is an unknown water intrusion.  If you plan to leave your home empty over the summer, have a friend or neighbor whom you trust periodically stop by to monitor the condition of your home.  For example, we experienced plenty of heavy rainfall this summer, as Florida normally does.  What if you have any unknown leak in your roof?  Water damage will occur.  Unfortunately if no one is in the home to catch this, the water damage will only get worse.  The wet walls, flooring, etc are breeding grounds for mold.  While you are away enjoying your summer, mold is infesting your home.  But sometimes, you don't even have to have an uninhabited home for this to occur!  If water damage occurs in your home, whether it be from indoor or outdoor sources, handle it properly.  Water damage that is not dryed properly will result in mold.  Water mitigation might not be the cheapest process, but mold remediation can certainly be more expensive.  The longer water damage lingers without being handled properly, the more damage that is created.

There are many common misconceptions when it comes to mold.    

What you need to know is that mold is everywhere.  There are many different classifications of mold.  Some are more hazardous to your health than others.  The worst of them, black mold, is not always black.  Some mold that is black in color is not actually black mold.  The mold that is in your home is not always visible to the naked eye. Lastly, mildew is mold.  Mildew is simply a nicer and less "scary" way of saying mold.  Fact of the matter is,  what you view as "just mildew" is just as hazardous and harmful to your health as mold.  

Do not down play the seriousness of mold growth.  If you believe that mold has infested your home, call a mold assessor and request a testing.  In the state of Florida, it is illegal for one to be both a mold assessor and a mold remediator on a job site.  SERVPRO only handles mold remediation.  Once you have received your mold assessment and it is confirmed that you have a hazardous amount of mold in your home, call SERVPRO.  Thanks to our knowledge, experience, training and national certifications, we will come in and properly perform mold remediation.      

We Value Our Customers

7/14/2015 (Permalink)

Community We Value Our Customers One of the Thank You cards we received after Julianne visited with a thank you gift.

Beginning last July, SERVPRO of Alachua County West implemented a "Thank You" program.  Once a job is completed with a customer, our marketing representative, Julianne Raymond, visits with a thank you gift.  Normally, she will stop by with fresh baked cookies and a hand written thank you card.  Those that use SERVPRO's services are going through a tough time.  When they call us, it is due to a recent disaster in their lives, whether it is caused by fire, water, or mold.  Dealing with such a disaster will prove to be one of the most stressful situations they have ever experienced.

      SERVPRO swoops in at the time of need as a "hero in green."  Hopefully, we relieve some of the stress that the customer experiences and return their home and their lives to pre-existing conditions.  Once we have a completed a job, our hope is that your home appears "like it (the disaster) never even happened."  While customers are grateful for us, the services that we provide, we don't think that is said enough how grateful we are for THEM.  Without our valued customers, we would not be the business we are today.  

Every single customer we have is a blessing and we want you to feel that way.  We are not your only choice when it comes to businesses in the restoration industry, but we are your BEST choice.  And by you picking us above the rest, we take that as a compliment to which we are grateful to receive.

The "Thank You" system was implemented to display just a little token of appreciation that we have for each and every customer.  Now a days, the personal touch is lost with businesses.  The customer, who is the most important person, is never shown the appreciation that they deserve.  We at SERVPRO of Alachua County West are working to change that.  We have received great feedback thus far and it is certainly something that we will continue to do.  If you don't choose SERVPRO because of the knowledge, reliability and experience, at least choose us for the homemade cookies you'll receive at the end of the job!